Your hotel's quality,
turned into a system
you can prove.
Audits, corrective actions and re-audits in a single platform. Your team knows what to fix, and you show ownership a standard that is met — with data, not impressions.
No credit card required · Up and running in under a day · No-commitment demo
Score by area, corrective backlog and red flags visible to operations.
Mobile audits with evidence and follow-up without relying on memory.
Quality, re-audits and training connected in a single workflow.
| Departamento | Ene | Feb | Mar | Abr | May | Jun |
|---|---|---|---|---|---|---|
| ▶ Reservas | 78%(4) | 80%(3) | 83%(5) | 84%(4) | 85%(6) | 86%(5) |
| ▼ Front Office | 81%(27) | 76%(4) | 84%(13) | 85%(10) | 87%(8) | 88%(11) |
| Check In | 83%(14) | 74%(2) | 86%(7) | 87%(5) | 89%(4) | 90%(6) |
| Check Out | 79%(13) | 78%(2) | 82%(6) | 83%(5) | 85%(4) | 86%(5) |
| ▶ Housekeeping | 72%(5) | 81%(4) | 84%(31) | 86%(9) | 85%(7) | 87%(12) |
| ▶ Pool | 85%(2) | 82%(3) | 86%(4) | 88%(5) | 90%(6) | 91%(7) |
| ▶ IRD | 89%(2) | 89%(1) | 91%(3) | 88%(2) | 92%(4) | 90%(3) |
| ▶ Restaurante | 82%(3) | 88%(2) | 87%(3) | 90%(5) | 93%(4) | 94%(6) |
| ▶ Spa | 91%(3) | 93%(2) | 90%(4) | 94%(3) | 95%(5) | 96%(4) |
Quality breaks down when it depends on memory, improvisation or manual follow-up.
In many hotels, operations rely on spreadsheets, screenshots, messages and late reports. The result is not just chaos — it's loss of control.
Paper audits, loose checklists or spreadsheets that nobody updates on time.
Recurring findings because there is no real follow-up or clear ownership.
Middle managers making decisions with partial information and no traceability.
Teams misaligned between operations, quality and training when a deviation appears.
ServiceControl turns hotel quality into an operating system.
It's not just about auditing. It's about detecting, assigning, training and verifying with a single platform that gives continuity to every deviation.
One central system to execute, correct and verify.
ServiceControl connects audits, area scoring, corrective actions, re-audits and training in the same operational workflow.
Every deviation is recorded with context and follow-up.
Management and operations see the real state of the hotel, at-risk areas and team progress without chasing manual reports.
Less operational chaos. More reaction capacity and control.
The platform is designed so that management, operations and quality all work from the same picture of the hotel and can act before a deviation becomes the norm.
Catch failures before they reach the guest or escalate to an incident.
Improve daily execution with clear standards and concrete follow-up.
Turn quality into a measurable system, not a one-off review.
Reduce the chaos of WhatsApp, paper and loose sheets to coordinate operations.
Three steps from one-off review to continuous operational control.
The experience is designed for hotels that need to standardize execution without adding more complexity to the team.
Set up standards and audits by area
Define checklists, criteria and owners based on the real operation of each hotel.
The team executes from mobile
Audits are completed in the field with evidence, context and immediate traceability.
The system detects, assigns and follows up
Each finding triggers corrective actions, re-audits or training to close the deviation.
Connected modules so quality is never isolated from the rest of operations.
Each block is designed to close the full cycle: detect, correct, verify and consolidate learning within the team.
Audits
Digital execution by area with scoring, evidence and real-time operational status.
Re-audits
Automatic or manual follow-up to verify the correction actually held.
Corrective actions
Owners, priority, traceability and visible progress without relying on scattered messages.
Training
Log training linked to findings to close execution gaps within the team.
Executive dashboard
Visibility by area, trends, operational backlog and red flags to act on first.
Built on the standards you already work with.
ServiceControl is not a generic checklist tool adapted to hotels. It is designed from the ground up around the real structure of a luxury property: areas, shifts, roles and the level of demand of international inspections.
Compatible with your inspection standards
Configure your templates on Forbes Travel Guide criteria, LHW standards or your own brand manual. The standard you are inspected against is the standard you audit every day.
Your data, protected like your reputation
Data hosted in the European Union, encryption in transit and at rest, role-based access and GDPR compliance. Your operation's information is never shared between properties.
Made by and for hotel operators
Every workflow — audit, corrective action, re-audit, training — mirrors how a hotel actually runs, not how office software imagines it.
Guided implementation, in your language
Areas, standards and teams configured together with our team, in Spanish or English, on your real operation. Up and running in days, not months.
Three management roles, the same problem: knowing if the standard is being met today.
Illustrative scenarios of how a hotel works with ServiceControl day to day.
The Thursday committee without building the report the night before.
Open the dashboard before the meeting: score by area, open deviations and their age, this week's re-audits. When ownership asks about housekeeping, the answer is not a feeling — it's a 12-month trend.
Four thousand keys, nine restaurants, and knowing what fails without walking it all.
Each supervisor audits their zone from mobile, with photo and timestamp. Deviations route themselves to the right department — maintenance sees theirs, housekeeping theirs — and nothing closes until the re-audit confirms it.
Walking into the inspection already knowing the result.
The inspection's standards live as audit templates executed every week. Six weeks before the visit, the history shows which areas pass consistently and which need training — not a hunch, a data point per standard.
We work with a small group of properties in Spain and Mexico during 2026.
Implementation guided by the founding team, configuration of your standards included and permanent founding-partner terms.
A quality view designed for fast decision-making.
The demo shows operations by area, findings status, re-audits and training in a clean, sober and executive layout.
Bring real control, follow-up and visibility to your hotel operations.
We'll show you how to adapt ServiceControl to your areas, standards and operational workflow without mixing the commercial experience with the internal app.
No credit card required · No commitment